KIEC Privacy Policy
KIEC Pvt. Ltd., formerly known as Kathmandu Infosys , (“KIEC”, “we”, “us” or “our”) respects the privacy of individuals and is committed to handling personal information responsibly.
As an international education consultancy, KIEC provides education counselling, student recruitment, application support and related services to individuals seeking educational opportunities in Nepal and overseas.
This Privacy Policy explains how KIEC collects, uses, stores, maintains, protects and, where necessary, shares personal information in connection with our services, website, offices, counselling and application processes, communications and other business activities.
1. Information We Collect
Depending on the nature of the service or interaction, KIEC may collect and maintain personal information including:
- Full name and contact details, including telephone number, email address and address.
- Date of birth and nationality.
- Passport, citizenship and other identification details.
- Academic qualifications, transcripts, certificates and examination results.
- English language test results and other relevant test scores.
- Employment and professional information where relevant to an application.
- Information relating to study preferences, intended destination, institution, programme and career interests.
- Information required for admission, scholarship and enrolment purposes.
- Financial or sponsorship information where required for an application or related service.
- Visa and immigration-related information where applicable.
- Information provided by parents, guardians or sponsors where they are involved in a student’s application.
- Correspondence and communications with KIEC.
- Information submitted through our website, enquiry forms and other digital platforms.
- Website and technical information, such as browser type, device information, IP address and website usage information, where collected through cookies or similar technologies.
KIEC seeks to collect information that is relevant and reasonably necessary for the purpose for which it is provided.
2. How We Collect Personal Information
KIEC may collect personal information directly from individuals or, where appropriate, from authorised sources.
Information may be provided to KIEC:
- During education counselling and consultations.
- Through online or physical enquiry and application forms.
- Through KIEC’s website and digital platforms.
- By email, telephone or other communication channels.
- Through documents and information submitted in connection with admission, scholarship, enrolment or visa-related processes.
- By parents, guardians or sponsors where they are involved in a student’s application.
- By educational institutions, testing organisations or other authorised parties where relevant to an application or service.
- Through KIEC’s offices and other authorised business activities.
Where appropriate, KIEC will provide information about the purpose for which personal information is being collected.
3. How We Use Personal Information
KIEC may use personal information for purposes including:
- Providing education counselling and guidance.
- Understanding a student’s academic background, study preferences and educational objectives.
- Identifying suitable institutions, programmes and educational opportunities.
- Preparing, submitting and supporting applications to universities, colleges and other educational institutions.
- Supporting admission, enrolment and related processes.
- Providing assistance with visa and immigration-related processes where applicable.
- Communicating with students, parents, guardians and other relevant parties regarding applications and services.
- Communicating with educational institutions and authorised partners regarding student applications.
- Providing information about relevant educational opportunities, events, programmes and KIEC services.
- Maintaining appropriate records of counselling, applications, communications and services provided.
- Maintaining relevant student records within KIEC’s authorised CRM and other internal systems.
- Managing KIEC’s internal operations and business processes.
- Meeting applicable legal, regulatory, contractual and compliance requirements.
- Responding to enquiries, requests, feedback or complaints.
KIEC uses personal information for the purposes for which it is provided and for other purposes reasonably connected with those purposes or otherwise permitted by applicable law.
4. Student Information and Records
As part of its education counselling and student recruitment services, KIEC may handle personal information and supporting documents provided or submitted by students and other authorised individuals.
Depending on the application, this may include academic records, identification and passport information, examination results, financial or sponsorship information, employment information, visa-related information and other information required for the relevant application or service.
Relevant student and client records may be maintained in KIEC’s authorised Customer Relationship Management (CRM) system and other approved internal systems and records used for the delivery and administration of its services.
Such records may include counselling information, communication history, application status, follow-up records and other information necessary for managing the services provided to students.
Access to personal information is limited to KIEC personnel who are authorised and require the information to carry out their assigned responsibilities.
5. Sharing of Personal Information
KIEC may share relevant personal information with third parties where such sharing is necessary for providing the requested services, processing or supporting a student’s application, or fulfilling applicable legal or regulatory requirements.
Depending on the circumstances, relevant personal information may be shared with:
- Universities, colleges and other educational institutions involved in a student’s application or enrolment.
- Relevant government departments, visa or immigration authorities where required for the provision of the requested services.
- Authorised representatives or service providers directly involved in providing or supporting the relevant services.
- Technology and service providers engaged by KIEC to support its authorised business operations and service delivery.
- Other parties where disclosure is required or permitted by applicable law.
KIEC seeks to ensure that information shared with third parties is relevant to the purpose for which it is being provided and that unnecessary personal information is not disclosed.
KIEC does not sell or commercially trade student personal information.
6. International Sharing of Information
KIEC assists students with applications to educational institutions in different countries. As a result, relevant personal information may need to be shared with universities, colleges, government authorities, visa or immigration authorities, or other authorised organisations located outside Nepal.
Such sharing may be necessary to process an application, assess eligibility, facilitate admission or enrolment, or provide other services requested by the student.
KIEC seeks to ensure that information shared internationally is relevant to the purpose for which it is being provided and is handled appropriately.
7. Storage and Protection of Personal Information
KIEC takes reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, disclosure or destruction.
Depending on the nature of the information and the service being provided, personal information may be maintained through KIEC’s authorised CRM, internal systems, digital platforms, email systems, document-management systems and physical records.
KIEC expects its employees and authorised personnel who have access to personal information to maintain appropriate confidentiality and handle such information responsibly.
KIEC also takes reasonable steps to ensure that information shared with educational institutions, service providers and other authorised parties is handled appropriately.
While KIEC takes reasonable measures to protect personal information, no electronic transmission, storage system or method of processing information can be guaranteed to be completely secure.
8. Retention of Personal Information
KIEC retains personal information for as long as reasonably necessary for the purposes for which it was collected, including:
- Providing and administering our services.
- Processing and managing student applications.
- Maintaining appropriate business and service records.
- Managing ongoing communications and relationships.
- Fulfilling applicable legal, regulatory or contractual requirements.
- Addressing enquiries, complaints or disputes.
The period for which information is retained may vary depending on the nature of the information, the purpose for which it was collected and applicable requirements.
When information is no longer required for a legitimate business or legal purpose, KIEC takes reasonable steps to securely delete, destroy or otherwise dispose of it in accordance with applicable requirements and internal practices.
9. Cookies and Website Technologies
KIEC’s website may use cookies and similar technologies to support website functionality, understand website usage and improve the user experience.
Depending on how the website is configured, cookies or similar technologies may collect information such as browser type, device information, pages visited and general website activity.
Where third-party analytics or similar services are used, those services may process information in accordance with their respective privacy policies.
Users may manage or disable cookies through their browser settings. Disabling certain cookies may affect the functionality of some areas of the website.
10. Communications and Marketing
KIEC may communicate with students, applicants, clients, parents, guardians and other relevant individuals regarding their enquiries, applications, services and educational opportunities.
KIEC may also communicate information about educational events, programmes, updates or services that may be relevant to individuals who have engaged with KIEC.
Individuals who do not wish to receive non-essential promotional communications may contact KIEC using the contact details provided below.
11. Accuracy of Personal Information
KIEC seeks to maintain accurate and appropriate records.
Individuals providing information to KIEC are encouraged to provide accurate and up-to-date information and to inform KIEC of any relevant changes.
If an individual identifies that information maintained by KIEC is inaccurate or incomplete, they may contact KIEC to request an appropriate correction.
12. Data Security Incidents
KIEC takes reasonable measures to prevent and respond to incidents involving the security of personal information.
If KIEC becomes aware of an incident that may affect personal information, KIEC will assess the circumstances and take appropriate steps to address the matter.
Where notification to individuals, institutions or relevant authorities is required under applicable law or is otherwise appropriate, KIEC will take such steps in accordance with the applicable requirements.
13. Third-Party Websites and Services
KIEC’s website or communications may contain links to websites operated by third parties, including universities, colleges, government authorities and other organisations.
KIEC does not control the privacy practices, content or security of third-party websites. Individuals are encouraged to review the relevant privacy policies of third-party websites before providing personal information.
14. Changes to This Privacy Policy
KIEC may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology or applicable requirements.
Any revised version of this Privacy Policy will be published on this page.
Individuals are encouraged to review this Privacy Policy periodically.
15. Complaints and Privacy Concerns
KIEC takes privacy concerns seriously.
If you have a question, concern or complaint regarding the collection, use, storage, protection or sharing of your personal information by KIEC, you may contact us using the details provided below.
KIEC will review the concern and take reasonable steps to address it.
Where applicable, individuals may also have the right to raise a concern with a relevant authority in accordance with applicable law.
16. Contact Us
If you have any questions regarding this Privacy Policy or wish to make a request, enquiry or complaint concerning personal information, please contact KIEC through the following details:
KIEC Pvt. Ltd.
Email: [email protected]
Telephone: +977 1 5971526
Website: https://kiec.edu.np/
17. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of Nepal, including the Privacy Act, 2075 (2018) and other applicable requirements relating to privacy and the protection of personal information.
Where KIEC’s services involve international educational institutions, organisations or authorities, additional requirements may apply depending on the nature of the service, the information involved and the relevant jurisdiction.
